Support

Real answers from the person who built the app. Usually within a day.

Sessions

My friend can't join with the code

• Codes are four characters and never contain the letters I or O, or the digits 0 or 1 — if it looks like one of those, it's the other one.
• Codes expire when the session ends and get reused later, so an old code may now belong to someone else's session. Start a fresh one.
• Everyone needs Pickflix installed and an internet connection. Both phones being on the same Wi-Fi is not required.

Can we swipe from different places?

Yes. Sessions sync over the internet in real time, so being in different houses, cities, or countries works the same as sitting on the same sofa. Availability is filtered by the host's region.

We matched but the film isn't on the service it says

Streaming catalogs change daily and licensing windows close without notice. Our availability data comes from a third party and is refreshed regularly, but it can lag. Check your region in Settings first — that's the most common cause. If a specific title is consistently wrong, email us the title and your country and we'll look into it.

Pickflix Plus

How do I cancel?

Open the iOS Settings app → tap your name at the top → Subscriptions → Pickflix → Cancel. Cancel at least 24 hours before your renewal date. You keep Plus until the end of the period you already paid for. Deleting the app does not cancel a subscription.

I paid but Plus isn't showing

Open the Plus screen and tap Restore Purchases, making sure you're signed into the same Apple ID that made the purchase. If it still doesn't appear, email us — include the Apple receipt and we'll sort it out.

Is lifetime really lifetime?

It's a one-time purchase that never renews and unlocks every current Plus feature for as long as the app exists. It's tied to the Apple ID that bought it.

Account and data

Do I need an account?

No. Pickflix creates a private guest profile on first launch. Adding an email is optional and only exists so your swipes, taste and lists follow you to a new phone.

I lost everything when I got a new phone

A guest profile lives only on the device that created it. If you didn't add an email before switching, that history can't be recovered — by you or by us. Add an email under Profile → Save your progress to protect against this going forward.

How do I delete my account?

Profile → Settings → Delete Account. This permanently removes your swipes, taste profile, lists, groups and sessions. It cannot be undone. If you can't get into the app, email cameron@shiftsline.com.

Launch and the waitlist

When does Pickflix come out?

Soon — it's in the final stretch before App Store review. Join the waitlist on the home page and you'll get one email the day it's live. We don't send anything else, and you can ask us to remove your address at any time.

Take me off the waitlist

Email cameron@shiftsline.com from the address you signed up with and we'll delete it. No confirmation loop, no "are you sure."

The app itself

My deck ran out or won't load

Check your connection, then confirm your filters aren't too narrow — a single streaming service plus a tight runtime and decade filter can empty a deck quickly. Widening the services you have selected is the fastest fix.

Which iPhones are supported?

Pickflix requires iOS 17 or later. It is an iPhone app.

Is there an Android or iPad version?

Not yet. If you'd like one, say so in an email — that's genuinely how the roadmap gets set.

Feature requests

Send them to cameron@shiftsline.com. Pickflix is a small independent app, so a single well-argued email carries real weight.